Policy

1- We will deliver your orders in Kuwait through the company's fleet, and from time to time we will use specialized companies to deliver those orders. 2- Orders will be delivered according to the delivery method you choose. At Jam3eia.com, we provide two shipping methods, which are immediate delivery within 3 hours and delivery at the specific times that you choose during the purchase process. 3- If you are not at the specified address, we will deliver the order to any person present at this address and sign it on the invoice electronically or on the invoice copy. 4- If the address specified by you has been reached and we cannot deliver the order, please contact the customer service to set another date for the delivery of the order. The company is not responsible for any order that has not been delivered within a month from the date of the order.

Dear Customer, We at jm3eia.com E-Commerce believe that customer service is the cornerstone of our whole business. We do our best to avoid any issues that may arise during your shopping experience with us, which is why we make sure that all of our policies are transparent and simple, and if you need any clarification please feel free to contact us directly.

1- You have the right to exchange or return the goods purchased from jm3eia.com Association within 15 days from the date of purchase if the following conditions are met: 1- That the goods to be returned or exchanged have a manufacturing defect that cannot be repaired without compromising the quality of the goods, or the goods are fraudulent, counterfeit, defective, or do not conform to the specifications mentioned on the Jam3eia.com website. 2- The goods must be in carton and in the same condition at the time of purchase, with all accessories 3- The merchandise must be in good condition and displayable (except for the merchandise in which a manufacturing defect was found, fraudulent or counterfeit). 4- Food items (unless they have expired at the time of delivery) and personal products (including but not limited to hair removal machines, razors, hygiene products, toothbrushes, hair dryers, etc.) are not eligible for returns or exchanges. 2- You have the right, dear customer, to receive the price of the goods that were returned in the same way that it was paid 3- You have the right, dear customer, to receive the price of the goods that have been fully returned, and you will not deduct any kind of fees such as visa card fees, Knet card fees, or the like from the refund amount. 4- You have the right to receive the price of the returned goods within ten days from the date of accepting the return of the goods 5- You have the right, dear customer, to replace the purchased goods within 14 days from the date of purchase, provided that the goods are in the original, unused packaging and with all its accessories.

You can contact us by calling: 22274222 or via live chat within the application You can also write to us at complain@jm3eia.com